FAQs
Frequently asked questions
How can we help?
Everything you need to know about ordering, shipping, and our products.
Ordering & payment
Do you accept Cash on Delivery (COD)? +
Yes — COD is available with no extra charges for orders up to ₱5,000. Orders above ₱5,000 must be paid online (GCash, card, etc.). We offer free shipping on all orders, which helps us keep COD reliable and avoid fake orders.
Does it contain sugar? Is it safe for diabetics? +
Many of our products have no added sugar — our raw nuts and seeds (almonds, walnuts, chia, and similar) are naturally diabetic-friendly. Products containing dried fruit do have natural fruit sugars, so if you're managing blood sugar closely, check the specific product page or message us before ordering.
Shipping & tracking
How long is the lead time? When will my parcel arrive? +
We're based in Cebu City and typically pack and hand off orders within 1-2 business days. Estimated courier delivery from there: Luzon 3-7 days, Visayas 1-5 days, Mindanao 3-7 days. Delivery times can vary slightly depending on courier volume.
How do I track my order? +
Tracking details are automatically sent to the email you used at checkout. You can also track directly via J&T Express tracking. Couriers occasionally have delays outside our control — message us on Messenger anytime and we'll gladly help you track it down.
Product information
Are the mixed nuts ready to eat? +
Yes! All our mixed nuts are ready to eat straight from the pack — no cooking or preparation needed.
Are they safe for pregnant and lactating women? +
Many of our products — especially raw nuts, seeds, oats, and dried fruits — are nutrient-dense whole foods that can be a great addition to a pregnancy or breastfeeding diet. As always, we recommend checking with your doctor about any specific dietary concerns.
What's the shelf life? +
All our products are shipped fresh with a long shelf life. For exact shelf life per product, check the individual product page — this can vary slightly by item.
Store info
Where are you located? +
We're based in Cebu City and proudly serve customers nationwide across the Philippines.
Still have a question?
Message us on Messenger →See also our Refund Policy and Terms & Conditions.